Whole System Measures Report
The Whole System Measures Report provides a balanced set of system-level measures showing the NHS's performance on core dimensions of quality and value. This comprehensive report helps direct strategic quality improvement planning. The wide range of indicators reflects the patient's experience across the continuum of care.
The NHS reviewed literature from the Institute for Healthcare Improvement and Accreditation Canada for the development of the Whole System Measures report. The measures reflect a balance among structures, processes and outcomes, providing leaders with data that:
- Shows performance of the health-care system over time
- Allows comparisons to other similar organizations
- Allows the organization to measure performance relative to plans for improvement
- Serves as inputs to strategic quality improvement planning
The measures are organized to focus on quality of care and are aligned with nine dimensions of quality:
- Safe - people should not be harmed by an accident or mistakes when they receive care
- Effective - doing the right thing to achieve the best possible result
- Patient Centered - putting clients and families first
- Timely - providing care at the right time
- Efficient - making the best use of resources
- Equitable - providing the same quality of care regardless of who the client is and where they live
- Work Life - supporting wellness in the work environment
- Population Focus - the health system should work to prevent sickness and improve the health of the community
- Continuity of Services - experiencing coordinated and seamless services